Terms of Service

These are the terms for using NoShowLine (noshowline.com). By creating an account or using the service, you agree to the following.

1. Acceptance of these terms

By accessing or using NoShowLine, you confirm you can form a binding contract (you're at least 18, or the age of majority where you live) and that you agree to be bound by these Terms and our Privacy Policy. If you don't agree, don't use the service.

2. What the service is

NoShowLine is described on our homepage; in short: Send clear WhatsApp or SMS appointment confirmations clients can answer, then apply the deposit rules your practice sets. You control every exception. NoShowLine supports practice-defined appointment communications and deposit workflows. Your organization remains responsible for consent, privacy, accessibility, payment and refund terms, and compliance with applicable healthcare, communications, and consumer-protection requirements. NoShowLine does not provide clinical, legal, or financial advice.

3. Accounts

You're responsible for keeping access to your account secure and for all activity that happens under it. Sign-in is passwordless (magic link to your email) — keep your email account secure, since it's the key to your NoShowLine account. Tell us right away at hello@noshowline.com if you suspect unauthorized access.

4. Billing

Subscription plans renew automatically at the interval and price shown at checkout until you cancel. You can cancel anytime from your account; cancellation takes effect at the end of the current billing period, and you keep access until then. We don't offer prorated refunds for partial periods unless required by law.

All payments are processed by Stripe. Prices are shown in USD unless stated otherwise. If a charge fails or is disputed, we may suspend access until it's resolved. If you believe you were charged in error, email hello@noshowline.com and we'll make it right.

5. Acceptable use

You agree not to:

• Use the service for anything illegal, fraudulent, or harmful to others.
• Attempt to reverse-engineer, scrape at scale, or interfere with the service's normal operation.
• Submit content you don't have the right to submit, or that infringes someone else's intellectual property or privacy.
• Resell or sublicense the service without our written permission.
• Use the service to generate content designed to deceive, defraud, or impersonate a real person or organization without disclosure.

We may suspend or terminate accounts that violate this section, with or without notice, at our discretion.

6. Your content and data

You retain ownership of whatever you submit to NoShowLine. By submitting it, you grant us a limited license to process it solely to provide the service back to you (e.g. send it to an AI model to generate your result). We don't claim ownership of your content and don't use it to train third-party models beyond what's needed to deliver your result.

7. Intellectual property

NoShowLine, its logo, and its software are our property (or licensed to us) and protected by intellectual-property law. These Terms don't grant you any right to our trademarks, branding, or underlying code beyond using the service as intended.

8. Third-party services

NoShowLine relies on third-party providers (payment processing, hosting, AI inference, email delivery) to function. We're not responsible for outages or issues caused by those providers, though we'll work to minimize their impact on you.

9. Disclaimers

The service is provided "as is" and "as available," without warranties of any kind, express or implied, including merchantability, fitness for a particular purpose, and non-infringement. We don't guarantee the service will be uninterrupted, error-free, or that its output will meet your specific requirements. NoShowLine supports practice-defined appointment communications and deposit workflows. Your organization remains responsible for consent, privacy, accessibility, payment and refund terms, and compliance with applicable healthcare, communications, and consumer-protection requirements. NoShowLine does not provide clinical, legal, or financial advice.

10. Limitation of liability

To the maximum extent permitted by law, NoShowLine and its operators won't be liable for any indirect, incidental, special, consequential, or punitive damages, or any loss of profits, data, or goodwill, arising from your use of the service. Our total liability for any claim relating to the service is limited to the amount you paid us in the 12 months before the claim arose.

11. Indemnification

You agree to indemnify and hold NoShowLine harmless from any claim, loss, or damage (including reasonable legal fees) arising from your misuse of the service or your violation of these Terms.

12. Termination

You can stop using NoShowLine and delete your account at any time. We may suspend or terminate your access if you violate these Terms, or discontinue the service entirely with reasonable notice where practical. Sections that by their nature should survive termination (billing already owed, liability limits, indemnification) continue to apply.

13. Governing law & disputes

These Terms are governed by the laws of the jurisdiction in which NoShowLine's operator is established, without regard to conflict-of-law principles. Any dispute that can't be resolved informally should first be raised with us at hello@noshowline.com — we'd rather fix a problem than litigate it.

14. Changes to these terms

We may update these Terms as NoShowLine evolves. The version at noshowline.com/terms always governs, and we'll update the "Last updated" date above when we make a change. Continuing to use the service after a change means you accept the updated Terms.

15. Contact

Questions about these Terms: hello@noshowline.com.

16. Operator

This service is operated by Opsibyte, the trade name of Mel Maysson Owen, a self-employed professional (autónomo) registered in Spain, NIE Y7041891H, with fiscal address at Calle Pizarro 2, Portal 1, Planta B, Puerta C, La Tejita, 38618 Granadilla de Abona, Santa Cruz de Tenerife, Spain. Contact: mel@opsibyte.com.